Dear Sams,
I've been a long time costco customer but recently I decided to switch over to you because you are conveniently located. I've heard good things from friends who shop with your company which made me consider getting a membership in the first place. I wish I could say that I see what they were talking about but unfortunately my experiences have not been great. My problem is not so much the service but the products, specifically the food court. I've been to this location on 3 separate occasions and all 3 times I have recieved food of extremely burned quality. And I do mean poor quality. The food has been burned and it has been old. This has been the case with the chicken sandwich, hot dogs and the pizza. On the first 2 visits I didn't want to make a big deal, however after experiencing this for a third time straight...this can't be a coincidence and I can't be the only one with this issue. I can't imagine that every Sam's Club has the same issue so I would encourage you to review your food service standards and even inspect the equipment used to try to correct this issue.