| rev:text
| - the location i wanted to yelp is the one on fremont, the source of our grief. but as this location was erroneously listed on our receipt, it can play too.
we booked a two day rental on kayak.com. it gave us the fremont location, we chose noon- noon times, thurs-saturday. we got there just after noon. one would think they would have a car ready. nope. she said it would be ten minutes, that the guy was cleaning it. it was another 20 before it was ready. we got the car at 1230, with half a tank that she tried to persuade us to fill up by paying their prices. pass.
our ticket said to return at 12:20 on saturday. we brought the car back at 12:20 on saturday to see a closed location. yep, closed at noon.
why would they advise us to return the car after they closed? problem 1. we walked around the building looking for a drop box or a person, nothing.
problem 2: we had arranged to have friends who live locally to pick us up and bring us back to the hotel. we had to cancel that and inconvenience them.
problem 3: we had to wait on hold for like 15 minutes to get a human when we called. she did not apologize. she was unable to provide options. i had to suggest that maybe she look for other open locales in vegas and offer to pay for our taxi back to the riviera, where we were staying.
problem 4: she suggested the hard rock hotel but said she could not get us a taxi back. I wanted her to confirm that we would not incur extra charges as we were not late and additionally inconvenienced by them. she said she was not the billing person but the booking person. HELPFUL!
problem 5: I told her that i had seen a hertz desk at our hotel and could she find out if we could return the car there instead of the hard rock hotel. she was unwilling to make the call and said she didn't know. WTF
so, we decided to stop at our hotel on the way to the hard rock. the woman there was awesome and said of course we could drop it off. she apologized for the hour we had wasted, having to inconvenience our friends and being on hold.
when it seems too good to be true, it usually is. while she PROMISSEDDDD us that we would not be charged, of course we were. got the credit card statement today and were charged an extra day's fee. while it wasn't like talking to hp or comcast, it took about 30 minutes on the phone with two different hertz guys, neither particularly skilled at basic mathematics to resolve the problem.
FUCK HERTZ
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