Super aggressive sales.
It wasn't that way a year ago but it is now. I moved away for a year and came back now it's way different.
I used to get the same $20 gold service to have my car cleaned and vacuumed. I have a dog that sheds a lot so it's nice. This time, my first time back in a year, the guy tried to sell a $60 car wash including shampoo. I politely declined. His eyes widened like he was trying to tell me through facial expression that I was retarded for declining is offer for a $60 car wash....
Then he tells me the dog hair will only come out with a shampoo. I just declined and asked for the $20 car wash because I always got it before and it was perfect. Keeping In mind I have the same dog I figured id get the same wash I always got.
When they were done. Hair was barely touched. I drove away with hair still flying in my mouth. Car was coated in it. I guess that was my punishment? Some rock solid customer service if I do say so myself.
Secondly. These side guys ALWAYS find "chip damage" in your windshield. Always offer your insurance to pay for it. They always find it. I did it every once in a while before but if I said "no" they dropped it. Maybe one more "are you sure?" But that was it.
This time.... I had to say "No" 8 times. I was trying to be polite. Around the 6th "no" I wanted to slap him in the eyeballs with a rag coated in tiger balm. I had to start walking away as he walked with me and continued to ask me about the chip repair.
They have this super aggressive new sales tactic and I super hate it. Won't be going back. Maybe some people love that, if you like being hassled to the point I could comfortably call harassment, then consider this a 5 star car wash. Otherwise, just go somewhere else. These people will make you super irritated that you just gave them money to harass you... And punish you with crap service if you don't buy the better package they want to push on you.