I now see my daughter and I are not the only ones to receive bad service here. So sad since this place had the potential of being a real find. My daughter and I went here on a girls day out. We were at first excited to see the display case full of beautiful looking desserts. I had creme brulee. It was pretty good. My daughter ordered this chocolate shell tart with what was described as a white chocolate filling. It did not taste like white chocolate at all and it actually had the texture of Crisco shortening. Yes shortening!! Not at all what you want in a dessert.My daughter took one bite and put it down. I tasted it to see if it really was as bad as she said and I had to agree. No problem. I told my daughter "I am sure when the server comes back they will let you exchange it". When the server came back she only said "Oh I am sorry you did not like it " and took it away. She came back with the bill with both desserts on it. She never asked us if we would like to exchange for something else. When I looked at the bill I said my daughter did not like her dessert could she have something else? She said she would have to "add it to my tickett". I told her it was not polite for her to ask us to pay for a dessert that clearly she only took one bite of because it was not good. She said it was policy to not take things off the bill just because someon did not like it. So...just like other reviews here I will not be back. If the customer does not like it. They don't like it. If they think you are rude and have terrible manners they won't be back.Your service always has to be as good as your food! If you don't even have good service you have nothing! You lose!
Not a new concept.