I love Freed's , almost every family birthday celebration, I grabbed a cake from here. But you do not deserve a 5 star rating. I personally ordered my cake a week ahead, came to pick up cake and was completely disappointed. Why not be honest in the beginning that the order got misplaced, instead of making me wait for 30 minutes, kept checking my order slip several times as if my order does not exist and when asked what's going on, did not want to say anything but had to wait for the manager to come out, which took longer. Offering a free cookies and free delivery for service recovery may be right but will not make a customer completely satisfied. By the way, the fondant was bulging because it was made in a rush!