I thought about this one because I'm very skeptical about salespeople in general-- especially car and service salesman, but this experience was surprising to me. I'd like to give kudos especially to Quincy Mosley who works as a sales advisor for Centennial Toyota. Not only did he direct us to do what we needed, he didn't push hard. Now, mind you he did push but that's his job and I understood that. I brought my girlfriend's truck in for service and Quincy was the only sales advisor who walked up to me and asked me what I needed. He answered all my questions even when I kept coming back. One of the service porters also did try to help me also. The receptionist just sat at her computer and didn't once ask me if I needed help.
As much money as all dealership service departments charge, I'd expect everyone to show a little more initiative when someone peering into their window walks up looking confused (me!). I walked into the car show room and looked around a bit and I expected to be approached by a car salesman but no, not one! No one asked if I needed any help or anything. Maybe it was the case of the Mondays, but am I wrong? For a place that relies on great customer service to get paid, their customer service as a whole wasn't very servicing at all! :( If it wasn't for Quincy Mosley, I'd give this dealership 1-2 stars.