The process of purchasing was easy and worry free. Alfonso was quick to help and answer any questions I had about purchasing my first car. He was there right when I stepped out of my dad's truck. A lot of people don't like that, but I was actually there to purchase a car, not just browse and waste time. The only problem I had when it was time to service my car. It took a while for me to schedule it because hardly anyone answered the phone. I would always get transferred and no answer. Voicemails never got answered. I had to call repeatedly. When I did get it serviced, it was done within 30 minutes.