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  • Strengths. The coffee was delicious, and the ambience was relaxed. Areas of opportunity. The service is a bit lacking. After the person in front of me was helped, it was at least one minute before anyone acknowledged that I was standing there. It's understandable if additional tasks need to be done before taking my order, but say to your customer, "I'll be with you in just a moment." By not doing so, the customer feels awkward and you miss an opportunity to show you want their business. No one introduced themselves. As a result, there was another missed opportunity to make a connection. A simple, "Welcome to Sunrise Coffee. My name's ________, and you are?" can go a long way toward making a loyal customer. There was no conversation made. This is another missed an opportunity to build rapport with your customer. As a result, there was no relationship started. Try, "How's your morning going so far?" or "Is this your first time here?" Overall, I was satisfied, but I have no compelling reason to make this a regular spot. If it's convenient, I'll go, but otherwise, I wouldn't go out of my way for it.
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