My wife called and left a message and call was not returned. She tried again and Aiden answered and due to the fact I wrote a negative review, Aiden refused to help us. We needed one shutter removed due to a broken window and wanted it done right so we would not damage the shutter. He explained how to remove the shutter, but due to a poor review, Aiden refused to send any one out to assist us. Customer service is non existent with this company and recommend looking elsewhere for your window covering needs! Aiden had the perfect opportunity for me to change the review to more positive one but he is focused on the past review. Aiden talks a good game but his actions are proof of his lack of customer service.