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  • Just called their 24 hour line (mind you it's 6am) since my furnace was acting up. Spoke to some operator lady and had paged her on call to call me back. He did call me back and I told him my problem. Then he said, "how about you call back when we are open"... I asked him why he had a 24-hour service if no one can respond within one hour which a typical on-call person should be able to do. Then he replied with an attitude: "no one will be there til 8am anyways and do you want me to charge you $149 dollars?" I hate when people infer that I don't have money to pay or assume my budget without having seen my finances. He added. "Do you want people to drop everything just for you???" In my mind ... am like no sir but I do want you to uphold your company's promise of 24 hour service ...duh! Also... why da hell are you on call if everyone gotta wait til company to open to call??? You might as well save Your boss money by being off duty. Anyways we didn't have a friendly conversation. Anyways very poor customer service and their advertisement is misleading too. 24 hour service should mean someone is able to come out within a reasonable time frame to look at an issue. A customer calling off hours is already prepared to pay a hefty price and I wouldn't have called if I didn't think it was an emergency.
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