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  • DO NOT GO HERE! LITERALLY YOUR WORST NIGHTMARE I went in to fix the air pressure in my tires as the light was on and I was in the area. We went in at 10 AM. We waited for 40 MINUTES before a mechanic could look at the tires. We were told by the service rep Ryan that we need to order a tire and it will be ready at around 2-3 PM. He specifically said that THERE IS NO STOCK ANYWHERE at other dealers and if there was it would be shipped there. I returned at 3PM only to wait until 5PM to be told the tire will not be here until tomorrow. Great way to waste a day. Just because I did not buy my BMW at your dealership DOES NOT MEAN I DESERVE WORST SERVICE THAN ANYONE ELSE. This morning, I went into BMW Toronto. Our problem was addressed right away. We went in at 11AM and our problem was solved by 1PM. We had a shuttle service that let us get on with our day which your dealership DID NOT OFFER. Also, this SPECIFIC TIRE was IN STOCK. They had 3. SO WHY WAS I LIED TO MY FACE about not being able to fix my car. I really DO NOT UNDERSTAND. My husband also accidentally called Ryan about a mischarge on the payment. He looked up his file and said you were not serviced here and I don't give a sh___. WOW. REALLY?! You should fire him today. I am also calling Corporate BMW to voice my concerns. Thank you very much and I will NEVER return to your dealership. PERIOD. You do not deserve my business if you have staff like this and EVERYONE should know that.
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