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  • I guess my expectation of excellent customer service needs to be re-calibrated. I walk into the store yesterday afternoon for the 1st time, hoping that I can be measured for proper running shoes. OK, keep in mind, it is 116 degrees outside so the place was not busy. There was a male customer who was trying on a pair of shoes, but John, the salesperson, was not helping him. Instead, John received a phone call on his mobile from his landlord and proceeds to have an in-depth conversation. The male customer waits a few minutes and then decides to leave. Why? Probably because John was still on the phone! Then, John has the audacity to put the caller on hold and ask the customer if he needed some assistance before he walks out the door! That should have been my first clue to start following the customer out the door! But I didn't, which is why I am writing this review. Eventually, the phone conversation ends, and John takes a look at my own shoes and my gait, never asking to measure my feet. He proceeds to advise me that a newer model of my shoe just arrived so he brings them out. Another customer arrives and he leaves me to my shoes, only asking me "how do they feel". Really? I intend to spend over $110 and that is all you do???? Needless to say, I am so disappointed. I left the store with my purchase feeling that I just got "the wool pulled over my head", the same feeling after dealing with a used car salesperson who is only after the sale. My own occupation requires phenomenal customer service, and believe me, if I exhibited this type of behavior, I wouldn't be employed very long.
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