This place is a joke! I called one day this week and spoke with a gal by the named of Andrea. I asked if I could come in at 3:30 pm that day and she requested that I come in at 3:00 instead. When I arrived I was asked to sign in and fill out an agreement stating that sometimes there are side affects to having your eyelashes permed. I read through the agreement and decided I would go ahead with the process since I had the procedure before and did not experience any side effects. Approximately 15 minutes after checking in the receptionist indicated that the person was running late and that I wouldn't be able to be seen for at least another 30 minutes-the original time I had requested the apt for. As I waited in the waiting area several more customers came in and indicated they had appointments too. Although I had scheduled an apt a person who came in after me was taken back before I was called. The person who took me back to the chair asked if I had ever had my eye lashes permed before in which I replied yes. Also I told her that I would like to have my eye brows waxed if she had time. At which time she looked over at her colleague working on another client and asked her how long it would be before she could wax my brows. She then stated to me well I guess we will go ahead and perm your lashes first. Here's the kicker she had to go ask another woman who was wearing a pair of googles what to do. The woman explained to her what to do as I listed and then I asked her "how many times have you done this procedure" which she replied "I have done it before but this is a new product". Well hun......not on my eyes! People's eye sight is too valuable to have an amateur work on them. So I jumped out of my seat and headed toward the door as quick as my little feet would take me. If you value your eye sight and customer service save your $ and go to a professional!