I think you get what you pay for with this gym. I signed up online for the 19.95 plan. I loved the online process and the very straight forward pricing.
When I arrived at the gym the girl at the desk was extremely rude. She literally said less than 5 words to me. She didn't even greet me. She just said "ID". Then handed me my card and said "Go in". That was it. I had never been to the gym before and she didn't offer a tour or the fitness assessment they offer with the membership. I also never had a chance to ask any questions. I still am wondering about the childcare, but I guess I will have to go figure that out on my own.
The equipment was all good though and I love the classes I have attended thus far. They have all you need in a gym and at a very fair price. Overall, I am happy with them, but because of rude staff members, they get 3 stars.