Called and was able to get in next day. Reading these reviews made my choice to go there. I'm new to the area so Yelp helped me find this place. I don't color or have very hard hair to do (short a-line cut). My stylist whom I had at Great Clips for 11 years did the same job. I wasn't overall happy about getting my hair done there when I left. $42 for something I could have paid $12 for just doesn't seem right. All I can say is my hair was cleaned up in the back, but overall, you really couldn't tell I got a hair cut. I guess I had high hopes for this place and now, I'll have to keep searching...