For me Potbelly's is just okay; nothing great but not terrible. Idk why but it's hard to find an amazing sandwich place that offers something crave'able, does just about everything right, has the perfect toppings or toasts the bread the best or just has that factor where you're like "let's go"! I've been to Potbelly's around the lunch and dinner rushes a handful of times and what's weird is they never seem busy.
I have noticed though that this place is bit stingy on the meats. The sandwich I got (The Wreck) supposed to come w 4 diff meats and I added extra turkey; not very reflective from the pic. Also, this past visit while checking out I asked the cashier lady for a small side of hot peppers they keep by the register (not sure why) and as she pulled one cup out it was wrapped in few strands of long hair .. - They finally came around in 2018 and offer a kids meal now so that's gd.