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  • What a HUGE disappointment this restaurant was! This was my first time eating at Felice on Saturday night (May 3rd) My date and I stopped in for the Reverse Happy Hour and sat at the bar upstairs. We both ordered appetizers and drinks. My appetizer was fine but one of the two appetizers my date ordered was less than appealing. He voiced his dissatisfaction and all our bartender could say was "Sorry about that!" No effort to correct the situation. I ordered a glass of Merlot and he informed me that they were out of Merlot but had a Cabernet available. I declined and asked him specifically, "What white wines are available on the Happy Hour Menu?" He named several including a Riesling which is what I chose. Happy Hour wines were $6. When the bill came, my glass of Riesling was $9! I brought this to his attention as he had named the Riesling as a Happy Hour wine choice and all he could tell me is, "Oh, I misunderstood you, sorry there is nothing that I can do about that!" Really? I think the question was quite clear. Felice just lost two customers and we will definitely let our friends and family know about our terrible experience here. Arrogance and poor customer service is unacceptable in my book.
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