I had an amazing experience at the Scottsdale Pep Boys store and wanted to share it with other customers.
Theses days I find it hard to get great customer service from a retail store and felt I should share my experience today with others. I was greeted by Chad Wooley who happens to be the General Manager of the Scottsdale Pep Boys store. I visited the store as a followup on a part that was being transfered from another Pep Boys store on the East coast. JJ ordered it over the phone for me however the store that showed it was located at didn't have the part in stock. Chad took the time to call other stores on the East coast that showed they had it in stock and had it transfered and shipped to his Scottsdale store fore me. Chad made sure that the part I ordered would be shipped and will contact me once the part arrives. Chad showed excellent customer service skills and took the time to make sure the part I ordered was being transferred and I also made sure that I was comfortable with the time frame of its arrival. This is something the other auto parts stores in the valey would not have done. I'm sure that Chad's customer service skills will be experienced by other Pep Boys customers. Chad's a leader that took charge of the situation at hand and made sure the part I ordered would be here in a few days. A big thank you goes out to Chad and JJ for going above and beyond just doing a job. Regards, J. Martin