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  • I was assisted by Richard Phipps. Although he seemed nice and eager to help, he failed to provide me with honest service. I asked what it would cost to add another line to the existing account and he said $25 + tax and fees. I said, "great, anything else"? I asked because, as a former employee of sprint, I new there would be an activation fee. Maybe he didn't want to lose the sale or didn't know exactly what I was asking. But he said "no". Fine. He then asked if I wanted to add Insurance and I said "no thank you". Knowing that I had to consent to an agreement, I waited to sign something. He quickly handed me a receipt because the transaction was done and he began to set up my phone. He failed to set it up and sent me to a different store. Frustrated with his service, I just called customer support and they helped me get my phone activated. It wasn't until my first bill that I realized that he had added the insurance anyway. Poor service from Richard. I'm sure he's pressured by making sales goals and this is why I quit that horrible job. If you want to save yourself a headache, do everything online. I know it's not ideal for immediate service but Reps Like Richard are only interested if you're there to spend money.
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