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| - I used to think Rachel's Kitchen was more like Sandy's Dining Room and would often bring out-of-towners here for a casual lunch when they asked for a little "local flavor." I've always had a pleasant experience here until recently when I brought my mom, and ended up leaving with my tail between my legs because I was so embarrassed I'd hyped it up for her and then let her down!
My mom decided to order for us - she wanted the Ultimate Grilled Cheese with a mixed green salad, and I wanted 1/2 440 Sandwich with soup. While ordering mine, the cashier asked what side she wanted, so she said sweet potato fries. The cashier handed my mom a number and we sat at our table, chatting and waiting. And waiting. And waiting.
Friends, couples, and colleagues came, ate, and went while we sat at our table, with my mom commenting that this was probably not a good place for a work lunch. While we sat there, one of the runners came out and told us the 440 does not come on ciabatta bread like I'd wanted, so I opted for wheat - couldn't they have told us this while we were ordering and not 10-15 minutes later? The food finally came out and instead of sweet potato fries, we had limp French fries on my plate with no soup. We called a runner to explain and he promptly brought out an extra serving of sweet potato fries without taking my plate back - kudos for not having to make us wait even longer. When we inquired about the soup, however, another employee kept asking us for our number that we no longer remembered. She was finally able to pull up our check and said that I had ordered the 1/2 sandwich with a side - I didn't even know that was an option on the menu, especially since my mom had only asked for the sweet potato fries because she'd been prompted. It was like Seinfeld's "No soup for you!" except with less yelling :(
I'd be willing to go back again because I think the food in my other experiences had been fresh and simple without feeling overtly expensive, but Mama K probably won't be coming along because she wasn't too impressed.
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