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| - I was really looking forward to Ozu opening because I was hoping for some really good ramen in Chambana! Unfortunately, the experience was mehhh. Food was alright, but the kitchen and waiting staff definitely need to be trained better. My guests and I were the first ones in the door and, if the staff at Ozu are looking, you guys really have to address the following:
1. The hostess was extremely nice, but even if there are a ton of people at the door, you should still seat each party instead of letting them find their own seats. We were the first ones in the door and the last ones to get cups of water (which took approximately 20 minutes).
2. Food took forever to come out and there was issues with their computer systems, but entrees should ALWAYS come out together. As for us, two ramen came out first and the third came out almost 20 minutes after. That's totally unacceptable because most guests won't eat until everyone can (which is a shame because our food was getting cold by the time everyone could eat).
Otherwise, the staff was extremely apologetic and did comp us some food/drinks for the wait. But the problem was that I was there for almost 3 hours! Food tasted alright, but most food isn't worth a 2 1/2 hour wait.
TLDR: Nice (but inexperienced) staff, okay food, ridiculous wait (2.5 hours for entrees). I'll definitely be back eventually, but I'll be waiting for Ozu to figure out all their issues.
EDIT: I just found out that we went during a "soft open." So I bumped them up a star! I hope Ozu Ramen all the best!
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