| rev:text
| - On a Sunday in August, I went to shop and consign at the My Sister's Closet on Scottsdale Road. This chain of stores, to me, is and always will be the best luxury clothing/accessories consignment store.
Unfortunately, tonight I had the absolute worst customer service experience in my entire life. I am not exagerating. By no means am I a diffifult or picky customer - I've done this job myself in college and understand the dynamics. But, until today, I have never come in contact with such rude, unpolite employees.
Each and every employee - from the manager to the cashiers to dressing room assistant - were disrespectful from the time I walked in to the minute I walked out. An employee even insulted me to my face as I walked out the door. I couldn't believe it!
Basically, I came at 5pm (not realizing they close at 6pm) and dropped some clothes off to consign. The girl at the counter told me I had plenty of time to shop and to check back with her when I was done. After browsing 5-6 different racks in about 30 minutes, the manager came up to me and said sharply, "We close in 5 minutes." and immeditely walks away. I was in awe at how unprofessional she acted. Why on earth wouldn't a manager let customers know 15 minutes before close? A loud speaker would have been a good idea.
Following this lovely interaction, I hurry along to the dressing room with about 15 items in tow. As soon as I get my ticket, the assistant turns the lights out in the dressing room! I hear serveral people having trouble trying to make their final choices. This goes on as multiple employees sit and watch the poor women try to tell the difference between what they wanted and what they didn't. Seriously? Wow.
So, here I am trying clothing on in a very dark room, squiting my eyes as I try to decide what I like. I didn't end up with much.
As if this whole experience wasn't already awesome enough, the dressing room assistant couldn't have cared less about the confusion with the lighting. Instead, she decided to continutally knock on my door to ask for items I didn't want so she could return them to the rack. Not a problem, but I think this could have gone quicker if she didn't check on me 12 separate times without even offering assistance.
I consign with My Sister's all the time - the attic, well-suited, as well as the children's store. I visit different locations at least 4-5x a month. In general, I love these stores--they have great prices on quality items and it keeps my closet fresh and stylish without breaking the bank. But, all in all, the customer service needs some serious revamping. I will never shop this location again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)