Very, very happy with their service. I had every possible worst case scenario on how much I was going to have to spend and/or they would even understand my problem. I have a home automation system, and it has been quite a chore getting everything working right. Although the tech had me worried when he said, "I can't help with that", he troubleshot the actual power problem in minutes, and then reconnected my remote switch and "Let There Be Light"!
Better yet, I mentioned to him the other problems I'd been experiencing and he gave me very professional, logical answers as to what failed and why no work really needed to be done! My Kitchen lights kept failing; turns out remote lighting switches don't like compact florescents! I mentioned that my smoke detectors had started going off randomly after I installed the switches (they are on the same circuit) and he told me that the detectors are only meant to last 5-7 years... I was at 6! Time for new detectors and bulbs!
When all was said and done, he only charged me for the service call. Thanks SO much for your expertise, Adam!