My poor experience is a result of a take out order gone wrong. The details of the ordeal are not much different than thousands of others you can read on Yelp, so I won't waste your time... man places order over the phone, man drives to pick up food, order is not correct and incomplete but man doesn't realize incorrect order until home, man is frustrated because of the inconvenience and that he even left the restaurant a tip, man calls restaurant to discuss incorrect and incomplete order, man gets excuses and is told by the guy on the phone that they were busy when my order was placed and that he "didn't have time to listen to this". The next thing he did listen to was man hanging up the phone.
No, I'm not going to drive back to your restaurant to pick up all the things that were missing or wrong with my order. No, I'm not going to drive back to your restaurant to figure out how to get a refund. Quite frankly, if you had simply apologized and acted like you gave a crap instead of telling me you didn't have time to listen to me explain how my order was wrong and doubled-down by added poor customer service to a mistake, I probably would have hung up unhappy but not pissed off.