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Attributes	Values
type	rev:Review
dateCreated	2013-08-19 00:00:00 (xsd:dateTime)
itemReviewed	Findlay Toyota
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	19 (xsd:int)
rev:text	I took my car into the dealership to get the first oil change (new FR-S I bought in February). I also mentioned that the air pressure light would randomly come on but it was no longer on and the tire pressure was fine in all of the tires. The service staff member carefully looked at all of the tires and also stated they look fine, no noticeable issues with pressure, and he did not see any nails. He said they would change the oil and look at the tire pressure light issue. About 45 minutes later he approached me in the waiting area stating that there was a nail in my tire and that they took it out and tried to fix it but then they realized it was a little close to the wall of the tire and they could not repair it so I needed to purchase a new tire. Then he handed me an invoice for almost $300 for one new tire. I explained to him that I did not authorize anyone to take the nail out of the tire and asked him why they would do that without first consulting me? I did not authorize such work in the service agreement I signed. I have never had a situation where a service shop would do something like that without my consent. I explained to him that Findlay's actions were not authorized and that I am now being forced to purchase a new tire which sounds a little like a scam to me. His response was that if I didn't purchase a new tire they could put the spare on for me and send on my way. I asked if the spare was a true spare or a donut and he said he would go check. About 30 minutes later he came back and guess what.....all of a sudden the story changed. Seems the service guy did NOT take the nail out after all and he is just going to pump the tire up and put it back on the car. Without even getting into how much of a SCAM this is, I told him the tire was not flat, or even low, when I brought it in so I don't understand why the guy had to "pump it up". He had no answer for me. I fully believe this was a scam to lead me to believe that I HAD to buy a new tire. Had I not questioned the actions of the service and blindly took them at their word that the nail was removed, they tried to fix it but after it was out they couldn't, I would have been forced to spend $300 on a new tire for THEIR unauthorized work. To further my belief that this I a total scam, only after I refused to blindly pay $300 and questioned their actions did it come out that in fact they had NOT done the work they originally claimed to have done. I don't know if it was because I was a single female and they thought they had a sucker on the line, or if this is status quo for Findlay but either way it is so wrong. I got my car and I left. At that moment they lost me as customer and forever lost my recommendation.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brooke

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