| rev:text
| - I wanted Panera, she wanted Chipotle. Happy wife, happy life, right? We've been to Chipotle a dozen times without major issue, so I decided to just go with it. What a mistake.
First, the girl making our food may as well have been battery powered. I think I've had more interesting interactions with gas station pumps. To her credit, our food was made properly, but it's kind of hard to mess it up when it's being made right in front of you in assembly-line format.
I was looking to eat a little lighter and got a salad with steak. Lime-cilantro rice tasted like plain white rice without a hint of lime or cilantro. The romaine lettuce tasted fresh, so that was nice. The cubes of steak were dry and bland, the hot salsa was too acidic, the pinto beans were pinto beans, the pico was tasteless, and overall it turned into a bowl of slop. Nothing really redeemable about the meal. Honestly, I don't expect a lot from Chipotle, so it wasn't surprising and I wasn't that disappointed.
What urged me to even write this review was the order of chips and queso we got. I've read a lot about Chipotle's unsuccessful foray into the world of queso, so I thought we'd give it a try. The good news is that the queso actually wasn't bad. It's definitely not the best I ever had, but it did the job about as well as melty cheese can do. The problem here was the bag of tortilla chips they served with the queso.
Upon first bite, my wife said "the chips are stale". I tried one to confirm and she was absolutely correct. Wanting to at least somewhat enjoy the meal, I brought the bag up to the counter to ask for some fresh chips. One of the employees saw me approaching the counter, bag in hand, and without even asking me what was wrong, simply grabbed a new bag off the shelf and exchanged it wordlessly. Huuuuuuuuuge red flag! This told me that they knew the tortilla chips were stale, but served them anyway. Unfortunately, the replacement bag was just as stale, so most of the passable queso went uneaten.
On their way out, a father who was dining there with his daughter mentioned that he saw us exchange our bag of chips and that the bag they had received was very stale, as well. This was entirely unsolicited commentary from a fellow diner, so when that happens, you know it's bad. I left Chipotle very unsatisfied, slightly hungry, and disappointed. It would take a world-class experience on a subsequent visit to budge my rating above a single star, and just from past personal experience, I know that's unlikely to happen. I am crossing them off my list.
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