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  • I made a call to Becky mid-March just like I do every year for my daughter end of year formal alterations. I was surprised to learn that she had sold her shop and moved. I figured her replacement would be fine since Becky had done such top notch work I had no doubt that the new owner would be just as good. Unfortunately that was not my experience. I was initially quoted $140 but when I received her call for pickup she had raised the price an additional $40. I refused to pay as I agreed to the set price. She did abide to the $140 but was very rude during the final fitting. I am very supportive of small business owners as my husband and I ran one for 22 years. Hopefully she will read this and learn that you cannot treat your customers that way if you want to be successful. I will not be returning to Phoenix Alterations.
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