Taking your car to a shop is never a pleasant experience when you know you have a problem. For me I am not well versed in the world of auto repair and that is sometimes when shops take advantage of uneducated vehicle owners such as myself. I was told by another shop that I need to replace my water pump. I had an uneasy feeling from the other shop and was referred by a friend to Big B's. I am so thankful I decided to come here. From the phone call to get my car in for diagnostics, to the day I got my car back I was 100 % comfortable with having the work done here. It was comforting to know the repairs recommended were necessary and not made using scare tactics, but with a genuine concern for the safety of my vehicle and the passengers it carries. Undeniable honesty, thorough inspection, and trustworthy will be the reasons I bring my vehicle here from now on. Thank you for the kindness and going the extra mile.