I bought a pair of boots around Thanksgiving time. I got to wear them twice and the third time, the zipper broke. I took them back and was charged $25 to have them sent to their shoe repair place. Wore them twice, the third time the same zipper broker again! I took them back today and I was helped by Tyler, a manager in the store. He was so helpful and apologetic. He called another store and found them and they will ship for free to my house. He also credited me the $25 I spent to have them fixed. I do appreciated this excellent customer service. Any other store probably would have told me "too bad".