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| - BEST DENTIST VISIT I HAVE EVER HAD !!!
I left a routine cleaning and whitening session with results like I had never seen before. My teeth were spotless and whiter and brighter than ever. After just one visit, I am sold. I can't speak highly enough about my experience at Serene Dental. I created this Yelp account because my experience was so overwhelmingly positive that I feel Dr. Hangalay's office deserves more feedback on this website. It's common knowledge that good dentists can be hard to find these days as mediocrity, lack of integrity, and/or carelessness seem to be closer to the norm. My experience at this office was refreshing.
Scheduling of appointment: Effortless. I requested an appointment on short notice (dental insurance was expiring soon) and they were able to squeeze me in.
Office location: Serene Dental is well located in Central Phoenix not far from the Biltmore/Town and Country Shopping Center. Centrally located in the valley.
Office Appearance/Lobby: Spacious lobby/front desk, complimentary bottled water. Upscale and clean office. But if you need a fish tank in the lobby (lol) go elsewhere.
Staff: Ok, now we're getting somewhere. This is where Serene Dental shines. Griselda the front desk employee was friendly and thorough about the insurance/billing. There was some uncertainty on whether my insurance would cover the initial x-ray exam so they decided to provide the x-rays at no charge. Very nice courtesy that left a good impression on me. The other staff member I dealt with, Courtney, was also pleasant. You know I almost never remember the names of the support staff/hygienists at offices I visit... so that probably says something right there. Or maybe because I was at Dr. Hangalay's office for nearly 3 hours total hmmm. But it wasn't spent waiting in the lobby, it was the x-rays, thorough cleaning, various questions answered, and the hour-long teeth whitening session. I'd also disregard the sole negative review below. Griselda was nothing but nice and professional. I suspect this was a case of a discrepancy between the amount the insurance company was believed to cover versus what they actually covered. If that the case, it's not fair to blame that on Dr. Hangalay's office. Dental insurance is a headache and unless something is pre-authorized it can be difficult to know how much is covered for larger procedures. It's dependent on the insurance company. Anyways, the staff here is great!
Dentist herself: Friendly and thorough. No up-sell. I inquired about perhaps getting more work done at her office and she said "you don't need it". I asked again about something else and she again replies "you don't need it". Very honest and seems to have her patients best interests in mind... which is sadly something not so evident with many dentists here in the good ole' USA. I am always skeptical about new dentists, but Serene Dental put me at ease instantly. I felt like I was in good hands the entire time and could tell the cleaning was very thorough. Also I'd like to note, Dr. Hangalay does most of the cleaning herself. I've been to a few other offices where the hygienist does all the work and the dentist comes in and looks around my mouth for 30 seconds to 1 minute and says "your teeth look good" and then leaves. It's like why am I even seeing a dentist? Serene Dental does not operate like this. I've also ran into Dr. Hangalay a couple times in Central Phoenix and she's just as friendly outside the office.
Teeth whitening: This was so good, I needed to touch on it. If you visit her office, consider getting the Venus Teeth Whitening. I never had teeth whitening done (Crest white-strips don't count) and am so glad I did. They had a special discount price on the Venus Whitening and I took advantage of it. As soon as I left her office, my teeth were noticeably whiter and here about 3 weeks later they still look great. I was told the results should last many months. The whitening takes about an hour but is totally worth it. I HIGHLY RECOMMEND this. Not sure what the regular price is, but if they are running a discount it's a no-brainer. Even at regular price it's probably a sound investment. As I said, the results were drastic for me.
Conclusion: If you are in need of a dentist in Phoenix, look no further than Serene Dental. Or at least give this place a shot and hopefully your experience will mirror mine. As long as I'm a Phoenix resident, Serene Dental will be my spot for any dental work.
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