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  • I understand many people have mixed reviews on this place, just for the sheer fact that it's a tough situation to deal with! Everyone is different when it comes to treatment, as for my personal experience, I think it was great. I have read comments that they didn't get to see Dr. Craig that often. That is very true. My husband & I saw him once with the first consult. He talked VERY fast & sort of mumbled, so you have to listen closely. I saw him again for a small procedure that took 5 minutes. I waited in the waiting room for an hour & a half for the 5 minute so that was kind of annoying. We conceived on our first IUI. Kristina is so caring, sweet, compassionate, & really listens to what your concerns & feelings are. She explains everything in depth & doesn't beat around the bush. Shannon is such a great person. She's also so compassionate & such a great person. Whenever I call worried, or whenever she calls to let me know results of something, she talks to me like a friend, in a professional manner, but still not just like another patient. Susan is very neat, too. She is so nice to talk to & tells / shows you everything on the ultrasound. She always prints plenty of pictures & very compassionate as well. These 3 ladies are really the only ones we have been around constantly. They are all amazing & definitely keep us at ease. Not many cons, Except for the wait, as stated above Dr. Craigs not speaking clearly & too quickly I went in once for a blood draw & someone I hadn't ever met before blew my vein twice & I had a bruise on my arm as long as a banana. Another is, sometimes my calls didn't get returned for a while but if it's an emergency they will answer right away. That's one thing that really irritated me. In conclusion, it definitely can be pricey, but truly in the end it in worth it. As far as insurance goes, it's not really considered "medical". They try their hardest to bill your insurance as much as they can. Be sure to call your insurance and get the billing code, etc. From Mishella before you go & expect it to be paid for!! You will be in for a rude awakening. Just be prepared and not expect everything to be covered. Usually only 50% of it is, but they definitely do as much as they can.
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