Do yourself a favor and request Grace. She takes her time, listens to what you want exactly and remembers you and your cut. All the negative reviews are either going to be from people who got their cut from someone else there or just crabby people. I had her cut my hair for 3 years and loved it. My family and I moved out of state, so sadly I can't go there anymore. There's nothing more I can say go there and see what I mean then form your own opinion.