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  • As reading all these reviews all I can say is a feel everybody's pain but you have to understand when its surging you have to accept the higher rate and even put in the number its surging at. It's called supply and demand and when you're riding for practically free in Uber X at 90 cents a mile you have to understand that it cost drivers 58 cents to operate your car according to the IRS and Uber takes 20 to 30 percent of every fare so that leaves drivers with pennies for profit. Tip your Uber drivers $5 to $10 every time when you get in the car and you would be surprised how much that will make the drivers day and improve their customer service. You should feel bad when you order a car and the driver drives 5 to 10 miles to get to you and you go a few miles down the street for a $5 to $10 charge. Do the math folks and put yourself in the drivers seat. Uber will never have a phone number you call its a 60 billion dollar company with 100's of thousands of drivers. They have call centers over seas with automated responses and then people that barely understand English replying to your request. When you decide to get sick in a vehicle whether it's out the window you have to understand that gets in the door jams and cost the driver a lot more money then the $200 uber charges to your account. It takes the driver off the road for at least 12 hours if it's at night until they can get their vehicle detailed in the morning. Let's not be ignorant when complaining about Uber and writing reviews. Uber is great for the consumers but horrible for some of the drivers as they keep cutting the prices like they have in Detroit to .35 cents a mile. How does a driver make money on the Uber platform unless they drive a Prius and put in 12 to 14 hours a day. Drivers are fed up when consumers order a car and when they get to a destination after driving 10 minutes to you and then have to wait another 10 minutes for you to get in the vehicle hence the reason why drivers are canceling all these rides. It's an on demand service so be outside when the drivers arrive and be ready to load the car. Don't try to load 7 to 9 people in a vehicle when it clearly says when you order a suv or uber XL that its 6 or less people. Drivers are fed up with clients getting in cars with open containers and leaving their garbage in the cars and trying to pile 10 people in a suv so now you've heard it from the very first Uber driver in AriZona point of view. Hopefully people read this and open up their eyes.
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