BIG plus for me is they're opened 24-hours 7-days a week!
BIG minus is that on my first visit they refused to give me the code to open the bathroom door. I get the reasons why, but I'm not a street person. I've been a frequent customer of SBUX for many years. I go to a SBUX at least 2-3 times a week and usually order a Trenta Black Iced Tea using the mobile app. I was from out of town and had been there about an hour to get some last minute work over the Internet completed when nature called. I've never before been hassled to use the restroom at Starbucks. I ended up ordering (even though I didn't want it) my usual to get the code. Just seemed a bit tacky to me.
I downgraded this store to a three star rating for their lack of customer service.