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  • After consistently shopping at Joe's for years, I had a horrible experience today. The manager Gustavo helped me and told me that I need to keep the receipt in case I had any returns. I came back a hour later and had decided to return the jeans. I went back to Gustavo and he informed me that he would not let me return the jeans and get my money back. He said I could only exchange or get a store credit. I explained that I just bought them an hour ago and that he never told me that it was a final purchase or that I would only be able to exchange if I changed my mind. There were no signs posted or anything. He didn't seem to care. I asked for the manager. He said he was the manager. I asked for the address to the corporate office. He gave me the card to the Las Vegas Premium Outler Mall that I was shopping at. He refused to give me the address to the corporate office and just said to call the number. I value good customer service. After being a long time customer of Joes, I've decided to shop somewhere else. I hope the $250 you refused to return me was worth the lifetime of business that you would of gotten from me. Ex-Customer of Joes Jeans
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