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| - I have experienced way better hotels in my travels around the world. I was very disappointed with pretty much all aspects of this hotel. We arrived very late on Thursday evening of last week about 24 hours before I was going to be married, and had to wait in quite the line to get checked in. The most annoying thing was not the line but the fact that they could not find any of the reservations we made, there were 4 rooms booked in total under our name.
Finally after much trouble my Fiance found the conformation number in an email on his phone. After showing it to the attendant at the desk she slowly entered our info and passed over our keys. What I do not understand is how our info was so messed up when we made our reservations through their website, all rooms were assigned by us to our guests and their info was typed by us. The attendant botched all the names and rearranged it so that a few of our guests last names had been switched with others. How stupid do you have to be to not listen and have us repeat everything three or more times. We also specifically booked non smoking rooms but were informed that they had none available. How is that possible?
After finally settling at the counter we made our way to the bank of elevators that she had directed us to in the lobby and up 23 floors. After a dizzying walk around we finally found a random security guard who informed us we had been directed to the wrong elevators. Seriously? How can you mess up directions to a place you work for?
When we arrived at our suite, we were delighted at the style and furnishings, and an impeccable view to boot. These attributes and the go pool are this hotels only saving graces. More on the pool later.
Everyone else seemed to be happy with their rooms too, except for one of our asthmatic friends who could not tolerate the smell of smoke that permeated from every inch of their room. I was also very upset that the four rooms we booked were on completely different sides and floors of the hotel. We were there to celebrate a wedding and wanted our friends to be close.
Anyhow, on our first morning at the hotel we were rudely walked in on by the cleaning staff despite the fact that we not only had the do not disturb sign provided by the hotel but one I made for all our guests and us for our wedding.
Our Second morning started the same way. We decided to go hang by the pool and let me just say this was one of the best pools I had been to in awhile. Also one of the reasons why we decided to stay there, it was voted one of the best pools in Vegas. The pool did open 15 minutes late and they started kicking everyone out 15 minutes before they closed. A half hour of swim time is a lot to miss out on, especially in the heat that is Vegas. After leaving the pool, EARLY, we went to our room and ordered room service. We ordered a cobb salad and a plain cheese quesadilla. It took and hour and forty five minutes to be delivered, they said they always get flooded with orders when the pool closes. If they know that little tidbit of info, don't you think you should put more staff on at that time. We could have gone out to eat and been back to the hotel before our food came.
At this point we were so disenchanted that we pretty much stayed away from the hotel until we were too exhausted to stand and needed to sleep and prep to go back out. We went to the Aria and it was awesome, decided next time that is the hotel to stay at. Even the employees were happy and helpful. The flamingo employees were angry, terse, and pretty much seemed liked they hated everything and everyone.
We asked for a late check out, considering we just got married we thought this would not be an issue, plus we offered to pay. They rudely informed us that we could not due to being fully booked. I was curious so while we went to breakfast I got on my phone and searched for available rooms. The interwebs said they had plenty of rooms left. So someone was lying, I wanted an hour max, not another day, I had just been married for F's sake!
Since we couldn't check out later we made the decision to leave our bags with the bellhop service while we went to eat some breakfast before the long drive back to LA. The bellhop was so cold and short. It was like he was doing us a favor instead of doing his job that he was getting paid to do. I understand everyone has bad days, but keep that shit to yourself, especially when you're at work.
When we went to pick up our luggage and load it in the car we were faced with a long line due to the disorganization that obviously runs rampant at this hotel. What is management doing while their employees are giving such terrible service to paying customers? If I wasn't on the high of being deliriously happy due to just being married this experience would have ruined my vacation completely. I will never give my hard earned money to this hotel EVER AGAIN!!!!
EPIC FAIL FLAMINGO!!!! EPIC FAIL!!!!!
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