I love Nespresso coffee but my most recent customer service experience was not so good. The girl who served me 'Shayna' was not very friendly, did not seem to want to answer my questions and did not answer my questions about their VertuoLine very well. She did not smile once. The rest of the staff was also too busy chatting with each other to help customers.
My previous experience with their staff has been great, and at other locations, so maybe I'll stick to the other boutiques.
Also a previous reviewer, Christophe F., was right about those bags for recycling your empty pods, I made sure to ask for one :)