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  • Good coffee, terrible service. They messed my drink up the first time, which was understandable since they were busy. I ordered an almond milk latte and that was clearly written on the cup. They gave me an Americano. When I asked them to remake it they reluctantly agreed but it was obvious that they weren't happy about it. They asked what I wanted and I said "Exactly what is written on the cup, almond milk latte with cinnamon". As they remade my drink I took a seat and could clearly hear the baristas talking about me and the situation. I personally don't think it was too much to ask to have my coffee remade when they messed it up. The second time, they didn't call my drink when it was ready so I sat there waiting for it when it was on the counter. The cup said "latte with cinnamon". Okay. I took a drink and they had used whole milk this time! I can't drink whole milk since I am lactose intolerant, so I brought myself to go in and ask for my money back. They asked what the problem was and I explained the situation clearly. The barista said she "didn't know what was written on the other cup" when I gave the first drink back to her, and it was clearly written on the cup. I honestly just wanted what I paid for. I asked the girl at the register if I could have my money back and she offered several different times to make it for me again, and gave me a VERY dirty look when I declined stating that I would take my business elsewhere. This is my fifth time or so to this coffee shop and I have enjoyed it every time, but I won't be returning. Their coffee is good but is not worth the bad service and long wait times to get the drink. Save yourself and go to Elevate in the norterra/happy valley area. The same quality coffee with much friendlier and attentive service.
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