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| - Let's start by announcing this is one of my FAVORITE Friday night hot-spots. We always sit at the bar. Maybe our familiarity with the flawlessness that is Friday night at the bar at Santisis is where the problem lies. Went there today for Father's Day and the seemingly warm waitress pointed out, "You got here at the same time everyone else did!" I candidly replied, "we BROUGHT them all here ;)" with a playful attitude. At first it seemed harmless enough, our initial beer orders were handled with grace but the food was a bit delayed given the crowd- as I said we are used to the Friday night bustle with one bartender, Debbie, who doesn't even sweat with the craziness. We got our food, the server seemed put out and when my fiancé politely asked for another sauce as the bartender's leisurely replied, "you're going to have to give me a minute, you only ordered two." And I get it-it may sound petty but it was a kind request returned with hostility. I understand you're busy. Santisi is busy because the food and drinks are amazing! And in general the service is too. So I let that one slide. About the time we were about done eating about ten minutes later, the bartender brought the sauce my fiancé requested- without eye contact or verbal response. Twenty minutes later I decided to place my payment up for grabs. No one had been by to ask how the food was, If we would like more drinks or if we needed anything else. Sitting at the bar usually means attentive service, however today this was not the case. I was frustrated at being ignored so I put up a "went outside for a smoke" paper on my bar spot. We had a few chicken strips left which I wanted to bring home but, again no one had offered to help. I sat outside and finished my beer in peace and upon my arrival to the bar the bartender informed me I wasn't "allowed" to go outside without leaving a payment/card. I thought this was ironic and explained to her that I had been trying to pay for a bit and was ignored so I went outside where it was quieter to drink my beer. Let me yet say that I was standing up for the waitresses' attitude until this point. I was a server for over seven years in my past life, I understand what it's like to be busy. Nonetheless I was frustrated, as was my fiancé, as we were not accustomed at all to this treatment. At the end of the transaction the bartender remarked that I had lost my partner, I felt no qualms about informing Nancy that he had left because he wouldn't tolerate her rudeness. She seemed put off and apologized for being busy. I explained that I was accustomed to visiting Santisi on Friday nights, when it was WAY busier than today and that Debbie never seemed to have an issue. I commented that maybe she wasn't suited for such a busy atmosphere- she replied "thank you".
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