This is my second time dealing with this bestbuy and I had another good experience.
My dad purchased me a tv for Christmas in California (dec 2015) which I couldn't pick up until last weekend (April 2016) The tv was never opened until I got it home to set it up. Upon my discovery, there was a glitch with the screen and the picture was super crazy. Two days later I packed it back up and brought it into Bestbuy.
I was first told that I would not be able to return the item because it had been so long since purchase and there was no proof for them to see that I hadn't been using it or damaged it myself. I completely understood this but it upset me considering I knew it wasn't my fault and would put my dad back 200 bucks and I got zero use out of it. I called my dad to see if he purchased extended warranty (which he didn't ) and in that time he asked to speak to the customer service rep.
She then got the help of a manager and allowed me to exchange the tv (I ended up buying a larger model)
After all of this back, my customer service rep remained called and extremely professional. I wish I had remembered her name because she deserves a shout out by upper management. My dad was rude to her on the phone (embarrassing me) and she still remained calm and collected and never rude towards me. Being a bartender myself, I understand customer service and how situations can be difficult to remain calm and respectful.
April 19/20 @4pm