Our water heater was only conditionally cleared by the gas company when we moved in back in May. I informed our landlord of the issue and heard nothing. After 2 months of inaction I finally had no choice but to hire a plumber myself and deduct from rent.
I called Craig's plumbing last as they were on the referral list from SouthWest Gas. Michelle at the front office was very nice and understood my concerns. She said she could get people out to fix the issue the next day and gave me a time window of 1-2 pm. She called that morning and said they were running early and could come in an hour, and I quickly agreed.
I'm so glad I called them. Not only did they fix the relief valve issue, but they also saw something the gas company didn't. There was a hole in a large pipe which was leaking carbon monoxide. After calling our landlord we found that we don't even have carbon monoxide detectors in the house.....
My two service dogs sometimes sleep or play in the garage and it's very lucky neither were injured.
I would definitely use Craig's again. Both men were very patient as I made sure the paperwork had all the information we would need to give to the landlord and then made a copy of the paperwork and check I was going to give them so I had all of the documentation as clear as I could.
Highly recommend them.