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| - I almost never write bad reviews but unfortunately that is what has to be done here. I will say this is not against the food or wine list, which were both good. However, I'm not sure I ever had worse service by a waiter and owner in all my life!! Me and 6 friends decided to try this place out for happy hour on Friday January 22nd 2016. We sat at the community table. We ordered some glasses of wine and some appetizers. The bruschetta was good, not as good as Postino's or Vintage 95 wine bars, but it was a solid "good". The green chile hummus was also good. The wine list was vast and the reds we ordered were perfect temperature (slightly cooled). Because it was a casual happy hour, we didn't order our entrees until about 30 minutes after our arrival. About 40 mins AFTER we ordered the entrees, I asked the waiter to please check on them. He did and said it would be 5 more minutes. About 30 mins later the entree's FINALLY came out and he apologized and said they'd give us a free dessert for the inconvenience. When we got our checks, I requested ONE of their Smores dessert (for 7 of us mind you!) and 7 spoons. He came back a few minutes later and set our check down and said they were out of that dessert. When I grabbed the menu to choose something else, he said "oh she's not going to give you anything else" and just walked away mid-sentence. I was stunned as were the rest of my group. I don't know who "she" was, so I asked the bartender for a manager and about 5 mins later the owner, a gentleman, came over. He was not friendly nor apologetic and just kept saying that his orders were going out within 12-14 minutes all night. I told him I'm sure they were, had the order actually been placed (our waiter seemed absent minded to say the least). I told him that the waiter also gave my friend the wrong glass of wine, then when we ordered a couple different bottles he poured the wrong bottle into my glass which still had 1/2 of a completely different wine in it! (thankfully I'm not that picky but a wine snob would have freaked lol) and the fact that he offered a dessert then took it away, was completely rude and unprofessional. The owner proceeded to be defensive and told me he would reprimand the waiter and walked away. NO offer of a coupon or something complimentary the next time we visited, NO insistence of taking a dessert at that time, nothing! I cannot see how an owner would not offer some sort of compensation of food (which costs them very little) or a discount in order to make good on a bad experience that could have been easily avoided with a waiter who was able to do their job. I can say I likely will not go back. The entrees were good, again, nothing over the top, but solid...but with that sort of attitude and service, I'll go spend hundreds somewhere else! (Yes, we spent several hundred dollars for this service!). A big thumbs down sad to say.
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