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  • We used to order pizza from here almost every week. It's expensive but good. Every other order used to be wrong so we stopped. We moved and I wanted to get pizza for the kids so we gave Red Rock Pizza another shot. We placed the order for 1 large Hawaiian pizza ($28) at 6:30pm and was told it would take 45 mins-60 minutes. I thought that was long for one pizza and the kids were starving but I said ok. We also live only 5 minutes from there. I called them 65 minutes later and asked the status of the delivery. The guy was nice and said it just came out of the oven and it's on the way. I live 5 minutes from there so I said ok. I waited another 25 minutes and called them back. At this point it was 90 minutes and still no pizza but "it was on the way". The not so friendly women said everything is made from scratch so it takes time (90 minutes for a large). I reminded her the time we were quoted and we were at the 90 min mark. Kids still hungry. I was super frustrated and told her that's not cool. She assured that it's on the way and I asked her to cxl the order. She then said if you want fast pizza call Pizza Hut then hung up! WTHeck!?!? Really! Customer service 101 stuff is lacking! We went from being a loyal customer weekly then being turn off...but gave it another shot. Never again! Ever! At this point, I would pay their prices for Pizza Hut quality to avoid ever going there again! I thought about putting this on my social media page but that's not cool to the owner. Hopefully he reads this and does training with his team member to avoid losing other customer!
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