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  • If I could give negative points I would. I love bubble tea, I love tea, I love sugar and I love chatime. But boy does this location suck. Not only did the drinks taste weird but the custom service is horrendous! My friends and I ordered; salted creama green tea, chocolate mouse, and two blueberry roasted tea. I've had both the chocolate mouse and salted creama green tea from other locations but this by far is the worst. The chocolate mouse tasted my grainy nesquik powder that hadn't even been dissolved into the mixture yet. And the salted creama green tea literally, LITERALLY tasted like water. When I told the employees they didn't not look so happy about making a new one but they made my a new and literally again water with creama. When I brought it up the 'manager' said that I had to mix the creama into the green tea. I told her this wasn't my first time ordering this style of drink and she said we'll even if we make again it'll taste the same... uhm okay great customer service. And finally she said okay the green tea they had was bad today... so why are you serving it? Interesting... they didn't offer to refund my drink which is quite disappointing, I spent 5 dollars for water and cream. And my two friend who ordered the roasted blueberry drink wanted 30 minutes only to be asked to change their drinks because they over sold the blueberry drink. Which is pretty ridiculous to wait 30 minutes expecting a drink only to be asked to change your order of something else. I understand you guys are busy but once you realize you're out of something tell the customer. Don't make them wait an excruciatingly long amount of time for a mediocre at best drink.
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