The Service department lacks "friendliness" in the customer service aspect of the business. The service advisor was kind of rude on the phone (I called to reschedule an appt). When my car was brought out after the oil change, I noticed that it was only washed and not vacuumed. I went inside to ask if vacuum was included and the service advisor said yes. I told him that the car wasn't vacuumed and his reply was "sometimes the vacuum can't get the dog hairs out". I DON'T have a dog. He takes the car to get it "re-vacuumed". The 2nd time was better. All I am suggesting is that ALV might want to make sure that they don't schedule more than one "person with a bad day" at work.
I would like to compliment Thomas (gentlemen with the pony tail) for his professionalism. He fully explained the cars in the showroom to me, even when he knew that I was here for an oil change.