Waited in the drive thru for almost 10-15 minutes before getting a response. That response came when I gave up and started to drive around to go inside and get my drink. I sent my wife in to start the order and followed as soon as I could get out of the drive thru line. Walking in, I completely understood why the service was slow. One of the employees is just being really lazy. No urgency in making sure guests get serviced. No wonder this place is rated so low.