The two times I was here, she cut more than I asked for. I asked for long layers, and she gave me short layers. I went in with hair that went to my armpits, and I asked for no more than an inch cut off, and to just clean up the ends a bit. I also said I'd like the hair in the front to be still be able to be tied back into a ponytail.
She thinned out my hair way more than I wanted, and the hair on the top of my head is now 3 inches long. It was originally at least 13-14 inches. I have poor eyesight, so I could not tell when she was cutting my hair. At the beginning, I had the feeling she was cutting my hair really short, so I emphasized a couple times LONG LAYERS. She said she knew and continued. :'(