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  • 6:45 PM - So I ordered online, with the intent of picking it up a little takeout Pei Wei for my wife and some out-of-town friends before I take them to the airport. I got the email confirmation, but when I got to the restaurant I was told that there was some kind of computer snafu. According to the young lady at the register, the manager had to restart the computer and apparently didn't receive some online orders. Even if you restart your computer, you still eventually get emails, so the explanation is a bit odd. I was told they would take my order now and that the food would be ready in about 15 minutes. Fine, it's easier than starting over someplace else, but I'd rather be with my friends in these last few hours before they fly home across the country. I got a pretty weak, afterthought sorry from her as she was taking the order. She did offer me a copy if I would like a soda while waiting. Other than that no discount, no consideration. I'm sitting here now waiting patiently for my order. I'll be interested to see how this resolves. My rating is pending. ......... 7:00 PM - I just got the food. I feel sorry for the young employee working the register. As a business owner myself I can tell that she obviously hasn't been trained properly how to handle situations that she can't change, but can make less inconvenient for the customer. I can see the manager floating around, perhaps she hasn't been well trained either. At the moment there seems to be a lull with his workload, but it hasn't occurred to him to say anything to those of us who have had to patiently wait for orders. I wasn't the only one.
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