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  • 9/14/13**Like most carpet cleaners, Epic Carpet and Tile Care charge per room-not per square foot. If you have a house like mine and you need couple of tiny rooms cleaned they charge you the full price of a room. I spoke with 2 different people and neither one cared to hear the square footage. I have 500 square feet in 3 areas- 300 sq feet-125 sq feet -75 sq feet. Even though they'll do 600 sq feet for the price of 3 rooms if one of those rooms is larger than 200 sq feet than they charge you AN ENTIRE ROOM for the extra area. Even though one room is tiny. I understand this is common with carpet cleaning and companies will say it's to keep a structured plan- or to have the same rules for each house-or some other excuse. The truth is it helps them charge more. If they charged per square foot they would make less money. Epic Carpet is not different from any other carpet company and I will not use them until they have fair pricing system. 11/2/13**After writing this review the owner called and said he was sorry for the answering service he was using. He said he was chaining his phone call answering because of this and other issues. He said he would be happy to review the rooms and give a fair price. The owner seems sincere and concerned about his company. I felt they gave me good service at a fair price. We may use them again.
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