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| - This review is specifically about the Take Care Clinic and its supposed services, which are pretty bad. Keep in mind that these clinics are healthcare facilities, not the food prep area of a KFC.
I noticed there was a lot of dust and grime on all the white surfaces. An employee was checking me in on a touchscreen. He was turning the screen and squinting and turning his head, but I realized when looking at it that the problem was it was covered with grime and fingerprints. There is a check-in touchscreen available that I did not get near, as you understand, sick people and public touch screens and all - probably not the best idea.
I was there to have some labs drawn. It was my 2nd visit. During the previous visit, even though I scheduled my appointment in advance online, they somehow either lost it or ignored it. When I had waited too long and asked what the deal was, an employee told me that the internet appointment service "isn't supposed to be working yet." So I had to reschedule.
These labs are done by Theranos. Theranos is supposed to be this new big deal in lab services, because they're cheaper, you're supposed to get your results sent to you directly, and they only need to draw a small amount of blood, just a fraction of a cc to do a dozen or more lab tests. None of this is true. (I tried to obtain information on Theranos before going to the Take Care Clinic, but (a) Walgreens employees knew nothing about it; (b) One person was able to scare up a single marketing pamphlet on the services - in Spanish. Calling Theranos was no more helpful.)
Prices were about the same as my insurance rates (but my insurance doesn't contract with Theranos), they don't send you your results (you have to get them from your doc), and they did my 3-vial blood draw with standard venipuncture to the inside of my elbow. The phlebotomist was the only pleasant thing about my experience, as he was friendly, professional, and competent. His phlebotomy room also needed a wipe-down.
The tests required a urine sample as well, so I was led to the other corner of the store with a bag with my equipment. The phlebotomist had to let me into the bathroom. There was nowhere to set down the urine gear. No table, bench. The narrow sides of the sink were dirty. The bathroom was pretty dirty with dirt on the sink and dried urine on the toilet. I did my best to avoid contaminating my specimen.
When returning to the phlebotomy room, I became a bit confused. There is this wall of frosted glass (see the pics at the top of these reviews). The phleb told me to return to his room, but which frosted wall was it located behind? I briefly searched for the right door, taking a right when I should have taken a left. At this junction I encountered an unpleasant nurse practitioner male who immediately ordered me, hall-monitor-style, to get in line like everybody else. For a moment I considered defending myself, then realized that responding to such rudeness was a waste of time.
Walgreens employs CSRs in India to handle your billing and other information. This means your sensitive medical, financial and insurance information is processed out of the country. I don't see how Walgreens' filthy stores, rude service and overseas subcontractors help the quality of healthcare in the U.S. I'd say that Take Care Clinics are a huge step backwards.
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